Empowering Your Business Through Seamless Communication

At SGG, we provide world-class contact center solutions to help you connect with your customers, streamline operations, and drive growth.

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Review our Privacy Policy (POPIA Compliant)

Our Services

Inbound Support

Our skilled agents provide exceptional customer service, handling inquiries, and resolving issues with professionalism and care.

Appointment Scheduling

We manage your calendar and bookings, ensuring every appointment is scheduled efficiently and every lead is captured accurately.

Lead Generation

Our proactive campaigns identify and qualify potential customers, filling your sales pipeline and fueling your business growth.

About SGG

SGG is a dynamic and client-focused BPO company dedicated to providing premium call center services. With a team of highly-trained professionals and a passion for excellence, we are committed to delivering impactful results for your business. We understand the importance of your brand's voice and strive to deliver exceptional service, ensuring every interaction is a positive one.

Our Core Principles

Vision

To be the leading partner in professional communication, setting the standard for excellence, innovation, and client success in the global BPO industry. We envision a future where every business, regardless of size, can achieve its full potential through exceptional customer engagement.

Mission

Our mission is to empower our clients by delivering reliable, scalable, and tailored contact center solutions. We are committed to fostering a highly skilled workforce, leveraging cutting-edge technology, and providing unwavering support to ensure our clients' goals are not just met, but exceeded.

Join Our Team

We're always looking for passionate and talented individuals to join our growing team. At SGG, we foster a collaborative and supportive environment where your skills and dedication are valued.

Apply Today

PAIA Compliance Manual

The Promotion of Access to Information Act (PAIA) manual and Form C for Simpico Global Group (PTY) LTD are available below for download.

PAIA Manual

This manual provides a guide on how members of the public may request access to records held by SGG.

Download PAIA Manual (PDF)

PAIA Form C

Use this form to formally request access to a record of the private body (SGG).

Download PAIA Form C (PDF)

Privacy Policy

POPIA Compliance Policy for Simpico Global Group (PTY) LTD (SGG)

1. Introduction

Simpico Global Group (PTY) LTD ("SGG") is committed to protecting the privacy and confidentiality of all personal information in compliance with the **Protection of Personal Information Act, 4 of 2013 ("POPIA")**.

2. Types of Personal Information Collected

SGG may collect and process the following information:

  • Clients: Names, contact details, addresses, identification details, payment/billing details, service history.
  • Agents/Staff: Names, contact details, ID numbers, employment records, financial/bank details, disciplinary records.
  • Leads / Prospects: Names, emails, contact numbers, company details, communication records.

3. Purpose of Processing

Personal information is collected and processed for the following purposes:

  • Providing inbound customer support services
  • Lead generation and appointment setting
  • Billing, invoicing, and payment processing
  • Recruitment, HR, and staff administration
  • Compliance with legal and contractual obligations

4. Storage & Security

  • Electronic records are stored in secure CRM/VOIP systems
  • Access is restricted to authorized personnel only
  • Data is protected by passwords, encryption, and secure cloud storage
  • Physical files (if any) are kept in locked cabinets with restricted access

5. Sharing of Information

SGG may share personal information only with:

  • VOIP, CRM, and IT service providers (under confidentiality agreements)
  • Regulatory bodies where legally required
  • Clients where required to provide contracted services

6. Retention of Information

  • Client & lead records: 5 years after last interaction (unless required longer by law)
  • Employee records: 5 years after termination of employment
  • Financial records: 7 years (as per Companies Act)

7. Rights of Data Subjects

Under POPIA, you have the right to:

  • Access your personal information
  • Request corrections or deletions
  • Object to the processing of personal information
  • Lodge complaints with the Information Regulator

8. Breach Notification

In the event of a data breach, SGG management will notify the affected parties and the Information Regulator within **72 hours**, as required by law.

9. Contact

For POPIA-related queries or to exercise your rights:

  • Email: info@sgghq.co.za
  • Tel: +27 73 314 2440

Let's Connect

Ready to take your customer engagement to the next level? Fill out the form below and we'll be in touch to discuss your needs.